Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, please contact us at info@diywallpanelling.co.uk. Please note that returns will need to be sent to the following address:
DIY Wall Panelling Ltd.
Old Farm Barns,
Tamworth Road,
Coleshill,
B46 2PJ.
If any item arrives damaged, please contact us immediately (within 24 hours of receipt). This way we will be able to look at potential options to rectify this for you ASAP.
If your return is accepted, please send the items back to:
Natalia @ DIY Wall Panelling Ltd.
Old Farm Barns,
Tamworth Road,
Coleshill,
B46 2PJ.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@diywallpanelling.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom/bespoke products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@diywallpanelling.co.uk.
We are not responsible for any shipping costs. For any returns, packaging be intact. A refund will only be authorised once the items have been received and checked by our returns team. A refund will only be authorized providing that the item is in the same condition it was purchased in. We are not responsible for any returns that do not reach us, we advise using a tracked service when returning items to us.